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We Ship to UAE, KSA & Lebanon. Free Shipping Fees. You Will Be Charged With 10AED Only If Your Total Is Less Than 99.99AED - VAT FREE

We Ship to UAE, KSA & Lebanon. Free Shipping Fees. You Will Be Charged With 10AED Only If Your Total Is Less Than 99.99AED - VAT FREE

FAQs

ABOUT US, OUR COLLECTION, CONTACT

ABOUT US

BLACKZEE PORTAL is where you can enjoy online shopping. All our items are chosen carefully to satisfy the uniqueness in you.

Here is where you can find the globe most enjoyable goods from children’s fashion to home accessories and all in between.

Our aim is to provide the best customer service.

 

OUR COLLECTIONS

-Women, Men, Kids, and Babies Fashion.

-Women & Men Beauty.

-My Home

-Electronic Accessories.

-Automotive (Accessories & Tools).

-Pet Supplies (Dogs & Cats).

-Women & Men Sports.

-Sleeping Comfort (here you will find anything that help you sleep better, comfortable, and having sweet dreams).

-Seasonal Occasions (Ramadan, Al-Fitr & Al-Adha, Christmas, Easter, New Year, Halloween, and Valentine).

 

HOW CAN YOU CONTACT US?

You can email us on:

sales@blackzee.com

We will make sure to answer you inquiries as soon as we can.

 

SHIPPING, RETURN & REFUND, PRIVACY & COOKIES, TERMS & CONDISIONS

 

SHIPPING: 

Customer satisfaction is our top priority at Blackzee.com, we try to take the utmost care to deliver your products straight to you as safely and fast as possible.

Our smart and carefully sourced products are shipped directly from individual retailers, who are located across Europe and the rest of the world.

 

The delivery times vary depending on the retailer's location and your Country, but are usually according to the following:

- Standard Timing:

1- UAE & KSA

All the Products (non-liquid):

within 25-30 days (sometimes less).

Beauty Products (liquid):

i.e., creams, serums, hair coloring, shampoo, lipsticks, etc., will be shipped within 40 days to UAE and 50 days to KSA, due to customs regulations.

2- Lebanon

within 60 days (sometimes less) for all the products (liquid & non-liquid).

 

- Exceptional Timing:

1- UAE & KSA

Delivery dates of the products that have an earlier delivery schedule than the Standard Timing will be mentioned next to the product’s title i.e., 17-21 days or less.

Accordingly, products not showing a delivery date will follow the Standard Timing.

 

We hope that your Shipping comes AS FAST AS POSSIBLE, but as mentioned above, it depends on the supplier and your Country.

 

Tracking:

You can track your order and follow the shipping process directly via emails that you will receive. 

 

How Much Does the Delivery Cost?

We have a flat 10AED delivery charge for all orders below 99.99AED, we offer free delivery for orders over 99.99AED

 

Where do we ship to?

UAE, KSA, and Lebanon

 

RETURN & REFUND:

We support the return policy in most cases, unfortunately sometimes it depends on our suppliers and dealers who do not support to return your items.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. In case the supplier do not support return items then we cannot do anything in this regard. 

To be eligible for a return, your item must be:

- in the same condition that you received it,

- unworn or unused,

- with tags,

- and in its original packaging.

- you’ll also need the receipt or proof of purchase.

To start a return, you can contact us.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items

Certain types of items cannot be returned, like:

- perishable goods (such as food, flowers, or plants),

- custom products (such as special orders or personalized items),

- and personal care goods (such as beauty products).

- We also do not accept returns for hazardous materials, flammable liquids, or gases.

- Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This point will need a proof such as video or screenshot etc. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

PRIVACY & COOKIES:

Privacy

This Privacy Policy describes how blackzee.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Customer support information
    • Purpose of collection: to provide customer support 
    • Source of collection: to provide customer support 
    • Disclosure for a business purpose: to provide customer support
    • Personal Information collected: to provide customer support
    • Purpose of collection: to provide customer support
    • Source of collection: for security
    • Personal Information collected: to provide customer support

Minors

The Site is not intended for individuals under the age of [18]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use a provider to power our online store.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 TERMS & CONDITIONS

https://blackzee.com/pages/terms-conditions

 

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